9 retail quotes to inspire you today

Whether you’ve hit a creative rough patch or you’re just looking to shake things up, there’s nothing like an inspirational quote to get you motivated. That’s why we put together this collection of the 10 best retail quotes. They may not solve all of your problems, but at least they’ll give you some positive vibes to push you in the right direction.

1) Phillip Green –  Chairman, Arcadia Group

Retail Quotes - Phillip Green

One of the most important differentiators between you and your competitors is the experience you provide. The easiest way to ensure customers enjoy themselves is by providing high levels of customer service.

2) Howard Schultz – CEO, Starbucks

Retail Quotes - Howard Schultz

When creating the retail experience, you need to be sure that it’s a memorable one. With so much clutter in the market, retailers need to provide customers with a reason to spend their time and money.

3) Marsha Blackburn – Former Director of Retail Fashion and Special Events, Caster Knott

Retail Quotes - Marsha Blackburn

You may not make huge sales every day, but you should still use every interaction as a learning experience. Pay attention to your customers, improve on processes and perfect your craft.

4) Damon Richards

Retail Quotes - Damon Richards

You could have all the information in the world, but if the customer doesn’t trust you, it’s worthless. Before selling the customer on the product, sell the customer on you.

5) N. R. Narayana Murthy – Co-founder, Infosys

Retail Quotes - N. R. Narayana Murthy

The best retailers rely on technology to improve their effectiveness and the customer experience. Think about what tools you’re currently using to run your store. Is there room for improvement? Would an upgrade save you money? Never be shy to embrace new technology.

6) Stuart Rose – Executive Chairman, Marks & Spencer

Retail Quotes - Stuart Rose

Today, your online service needs to be as good as your in-store service. Customers expect to be answered with the same degree of professionalism whether in-store or online.

7) Earl Taylor – President, EJ. Taylor Corporation

Retail Quotes - Earl Taylor

People love to shop – they wouldn’t be in your store if they didn’t – but nobody likes hard sells or pressure tactics. When you’re selling, you need to be tactful and let the customer come to the decision on their own terms.

8) “You cannot run a successful retail business from memory.” – John Hartford

Retail Quotes - Josh Harford

As well as you might know your business, very few people can run a shop without some tracking system. From inventory to customer purchases, the right systems will make it easier for you to operate from day to day.

9) “Retail is selling things that don’t come back to customers who do.” – Tony Farmer

Retail Quotes - Tony Farmer

As easy as it is to get caught up in a sale, in business, you should always be thinking about the long term. The more customer loyalty you build, the more valuable each customer becomes. If they don’t buy today, it’s not the end of the world. So long as they had a great experience, they’ll be back to buy more later.

What’s your favourite quote? Share it with us in the comments!

Youri Hollier

Youri Hollier

As Lightspeed’s Social Media Manager, Youri Hollier is always looking for new ways to bring social media to the forefront of business operations. He’s obsessed with all things digital, being outdoors and searching for the world’s most delicious sandwiches.