Lightspeed Masterclass: Mastering Technology at Your Hotel
It’s time to install the latest technology upgrade at your hotel.
A study reported found that technology saved the average person two weeks each year. Wondering how much time tech could save you at your hotel?
We’re presenting a Masterclass on November 11, from 6:30 PM to 10:00 PM at Aquavit London to show you how to optimise your time, not waste it.
Join us to learn how to:
- Integrate technology
- Increase employee happiness
- Exceed customer expectations
The itinerary also includes a networking buffet hosted by Michelin star restaurant, Aquavit London.
We’ll show you how to use technology to offer your guests—and employees—the best experience at your hotel.
Register for the Masterclass today
Register for the Masterclass today
You don’t have to manage your hotel alone. Join us to hear from five-star hotelier Adam Rowledge on how tech can increase employee happiness. His speeches are not only packed with invaluable expertise, but they’re also engaging and entertaining. Get practical tips at our panel discussion with top industry tech experts that you can adopt immediately in your hotel.
Why hotel technology? Why now?
Guests’ expectations have grown as quickly as technology’s presence in our day-to-day lives. If you need an example, consider hotel WIFI. A strong internet connection is no longer a luxury, it’s a necessity.
Hotel trends forecast that with each new technology comes a new expectation.
A study that polled nearly 3,000 U.S. and European travellers found that 94% of business travellers and 80% of leisure travellers value the ability to use their smartphones to request services and message hotel staff. When guests were looking for an experience outside the hotel walls, 62% bypassed the concierge and used the internet for activity recommendations, dinner reservations and more.
Technology can’t replace human interaction, but it can enhance it. Our Masterclass will show you how to take advantage of these missed opportunities to reinforce your brand, create a memorable experience and increase guest loyalty.
Now more than ever—with the popularity of websites like Airbnb—it’s important for guests to feel like they’re in their home away from home. A personalised experience is invaluable in a review-heavy industry and there’s nothing better for business than five-star praise.
Success starts with your hotel employees
Your employees are at the frontline of your business and dictate the customer experience. Their happiness and satisfaction in their roles determine the success of your business.
This people-first philosophy is held by hotelier Adam Rowledge. Rowledge, previously the general manager of five-star boutique-style hotel Georgian House, will offer tips at the Masterclass on increasing employee satisfaction and improving retention. He founded Rowledge Associates to spread his expertise through training, speaking engagements and consulting and is a known spokesperson for the industry.
Network with fellow hoteliers
Connect with hoteliers over a can’t-miss meal hosted by Aquavit London, a world-renowned Scandanavian restaurant located in the new St. James’s Market district. Inspired by the two Michelin star New York City restaurant with the same name, its London counterpart achieved its first star in 2017, less than a year after opening.
Executive Chef Henrik Ritzén realised his vision to offer the best of Nordic cuisine, while Swedish-born designer Martin Brudnizki designed a space to match. This curated, contemporary and welcoming restaurant sets the scene for beautifully crafted dishes.
It’s only fitting that this innovative restaurant is the setting where we’ll be showing hoteliers how to elevate their businesses.
Don’t dismiss this upgrade and join us to learn how to master technology at your hotel!