Renew your Lightspeed OnSite Maintenance Plan

Benefits of the Maintenance Plan

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Lightspeed OnSite upgrades

We periodically update our point of sale software to include new features, often those requested by retailers like you.*

Keeping your Lightspeed OnSite installation up-to-date and on the leading edge is easy with the plan.

Emergency support

Lightspeed OnSite Support provides emergency after-hours assistance to customers with a valid Support and Upgrades subscription.

Please Note: All support requests are handled on a prioritized basis and not all support services may be available during these times.

Peace of mind

Your emergencies become ours. Nothing is worse than having something go wrong and having to wait a day to process a Maintenance Plan.

Employee access

Your employees can call support staff or submit a support request with their Lightspeed questions and issues and be assured of receiving expert answers from a trained consultant. This saves you from answering or researching these questions yourself or having to serve as the in-house IT specialist.

Remote database access

Lightspeed OnSite can access your database remotely upon request and troubleshoot or analyze issues when they occur.

* Please Note: Optional Lightspeed OnSite modules such as Lightspeed OnSite eCommerce are not included in the upgrades program. Updates to Lightspeed OnSite Mobile and Lightspeed OnSite for iPad are available for free from the App Store. A Maintenance Plan is not required in order to access these free downloads, however, it is important to note that Lightspeed OnSite for iPad and Lightspeed OnSite Mobile may not be backward compatible with older versions of Lightspeed OnSite for Mac. We recommend that you subscribe to our Maintenance Plan in order to access the latest updates to Lightspeed OnSite for Mac and ensure compatibility.