Restaurant ePOS benchmark software

Transform personalised benchmarks into winning restaurant strategies

Lightspeed Benchmarks & Trends empowers you to outperform the competition that matters—yours—with relevant benchmarks that go beyond general industry averages.

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Personalised benchmarks

Understand how your restaurant compares against similar restaurants in your market for more meaningful and actionable insights.

Identify new opportunities

Uncover your untapped potential and where you can improve—whether it’s adjusting your menu, pricing strategy, opening hours or staff training programme.

Streamline operations

Compare key performance metrics against your competitors to boost efficiency, cut costs and improve the guest experience.

Make data-backed decisions

Go beyond your gut feeling. Leverage market and competitor insights to make informed decisions for sustainable growth.

Maximise success with actionable sales and menu insights

Better understand your sales, menu and competitors, so you can make informed decisions to drive better results.

  • Know if you’re selling more or less than the market average—compare sales data by hour, day, week or month
  • Understand where your revenue originates and where to focus your efforts
  • Compare your food and drink prices against the local market, so you can optimise your pricing strategy
  • Understand if sales fluctuations are market-wide or if there are underlying issues with your menu, pricing or service
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Enhance service and operational efficiency

Learn how your service compares and where you can improve with hourly sales data and key performance benchmarks.

  • Diagnose inefficiencies at a glance with insights into table turn times, average shift length and sales per labour hour
  • Track sales per cover to identify upselling opportunities and increase average spend
  • Identify peak hours to optimise staffing and reduce unnecessary labour costs
  • Get a feel for guest satisfaction by comparing your average tip percentage against the market's
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Stay ahead of trends and uncover opportunities

Lightspeed Benchmarks & Trends empowers you to stay agile, capitalize on trends and plan for long-term growth.

  • Be ready to quickly adapt your menu, pricing or promotions to give your customers what they want, when they want it
  • Compare your peak hours to the market average and make strategic adjustments
  • Anticipate changes in demand and plan inventory and staffing to maximise success
  • Easily understand your data and market insights with smart graphs and summary cards
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Considering the switch to Lightspeed?

Switching to Lightspeed is easy. From data migration to hardware and payments setup, our industry experts support you each step of the way.

  • 24/7 support
  • Expert onboarding team
  • Dedicated Account Manager to answer every question
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FAQs

What are “personalised benchmarks”?

Personalised benchmarks refers to restaurant benchmark data that defines your “market” by more than just concept type and location. Instead of comparing your pub, for example, to every other pub in your region, Lightspeed compares your pub to other pubs in your area that also share other key characteristics that can impact your KPIs.


Why? Because painting a broad picture can skew benchmark data and provide an incomplete view of your true performance. That’s why Lightspeed offers an apples-to-apples comparison; for more meaningful and actionable insights.

How does Lightspeed define “market”?

Lightspeed classifies businesses into cohorts based on their concept type and the key metrics most important to those concepts. We then compare similar businesses within a relatively close proximity.

What data do you use for Benchmarks & Trends?

Lightspeed uses anonymised customer content data from Lightspeed merchants who are located within a close geographic range and operate within a similar concept type. To protect the privacy of your business, we’ve taken steps to ensure that all data shared within this product is fully anonymised, meaning no identifying details about your business are revealed.

What if I don’t want to be included in the market data?

You can opt out of sharing your data for Benchmarks and Trends by selecting ‘Opt out of market data’ in the Benchmarks & Trends module. However, this also means you will no longer have access to Benchmarks & Trends, and participation is essential to providing these insights.

How often is restaurant benchmark data updated?

Restaurant Benchmark behaviour is updated daily.

Can I define my own “market”?

No, merchants cannot define their own market or classification in Lightspeed at this time. However, we are exploring this possibility for future enhancements to Benchmarks & Trends.

How can I get access to Benchmarks & Trends?

Benchmarks & Trends is currently in beta for the UK, and only available to selected customers.