Amsterdam, The Netherlands
Amsterdam’s Zoku is bringing a new kind of hotel to travelling professionals. Facilitating a global lifestyle, Zoku is a new category unto itself within the industry — a flexible home-office hybrid, suitable for long stays, with all of the services of a hotel. Guests can live, relax and socialise with like-minded people at the hotel, all while having the personal space to handle their work in a pleasantly comfortable environment. Having the option to choose either self-service or a luxury hotel service, guests create their own experience, ensuring they have the best and most productive atmosphere possible. For help with managing this unique concept, Zoku chose Lightspeed's EPOS.
The decision to use Lightspeed
Despite the many useful features available within the EPOS — such as the ability to change language — using Lightspeed’s EPOS was really a decision that came down to the kind of user experience it offers. At Zoku, both staff and guests interact with the system, which meant the interface had to be simple and intuitive for the user. "We are a home for our guests. It was necessary that our guests be able to use self-service, be able to charge it to their room and pick up their meal from the chef."
The best customer experience
Zoku uses all three Lightspeed Restaurant product devices within their establishment: the iPad EPOS, Digital Menu Card and Kitchen Display. The use of all three creates the perfect hotel management system and lets customers choose whether they prefer self-service or a luxury hotel.
“The best thing about Lightspeed is that we don’t work for the system — the system works for us and our guests.” Beppie Rubner, Zoku
“ We wanted to create this new concept...and self-order helps us do that. ”
A unique design
At Zoku, every element has been meticulously planned; from the design of the lofts and meeting spaces to the open kitchen, run by their talented chef from South Africa. A subtle EPOS system in a modern case sits on the counter, contributing to the unique experience.
“"We chose Lightspeed because we share the same vision. They listen to us and together, we always find the best solutions."”