Harney & Sons SoHo

New York City, NY
Located in SoHo, a dynamic neighborhood in New York City, the company's flagship store is the source for fine teas in the area.

After 25 years of operating a well-respected mail order and online tea retailing business with no physical locations, the Harney family made the decision to expand its footprint with a flagship store.

The company opened its first retail location in November 2010, using Lightspeed as its point of sale system.

“Staff enjoy its power, simplicity and support through Lightspeed, and Digital Reality has been great. We’re very happy with our choice.”

This elegant, old-world teashop is managed by the third generation of Harneys in the family business. It’s the fresh approach of this young, forward-thinking team that led them to select this groundbreaking retail solution to run their store.

Harney & Sons had previously deployed a Point of Sale system that ran on both Mac and PC, but they didn’t feel that this older, less comprehensive solution would be as easy to use, or as capable of supporting the company’s growth as compared to Lightspeed. Because Lightspeed offered mobile and multi-store features that far surpassed their existing system, they made the switch.

““Our customers love the look, the speed and the ease of use Lightspeed provides.“”

Harney & Sons SoHo enjoys all the benefits of Lightspeed, both on the shop floor and as part of its business processes.

Having heard about the Mac-centric software from other satisfied retailers in the area, Harney & Sons SoHo implemented Lightspeed with the help of Digital Reality’s Eric Catania, a certified Apple consultant and Expert-Certified Lightspeed reseller.

Among many amazing features, it enables them to complete transactions and process credit card payments from anywhere in the store, using an iPod touch and Linea Pro sled – the same hardware used in Apple’s successful retail stores.

“"Lightspeed helps us to build customer relationships.””

Harney & Sons learned of the platform through positive word of mouth from other retailers, and they continue to spread the word about Lightspeed to other businesses looking for a Point of Sale system.

“I love having an iPad checkout for the customers who like to walk around the store and just point at what they want,” said Emeric Harney, General Manager. “Being able to personally shop with people and walk with them makes the shopping experience very personal. Lightspeed helps us to build customer relationships and allows us to spend more time tending to the customer’s needs.”

How can your business benefit from Lightspeed POS?