One-on-one support from people who care
Our powerful tech is backed by the best people—because great technology is even better with dedicated support.
We’re people people, and it shows.
Picture that friend who’s always there for you, makes you laugh and knows exactly what to do when things go south. Now, imagine them wearing a headset and having all the answers to your ePOS questions.
User from Gummi Boutique
“William is the best tech support person I've ever had the pleasure to deal with (he's helped us on several occasions). Shower him with praise and money please.”
User from Goodfeet
“Vanessa was very helpful and put in a great deal of effort to help me find a solution to my problem. She worked with me to understand my needs and figure out the best way to handle my situation. A++”
User from Snowfit
“Tatiana not only resolved the problem promptly but also made me aware of other techniques for uploading that will make life so much easier in the future. First class service 10/10.”
Getting you transactional is priority #1.
Our software is known for being easy to use, but with any new system there’s a lot to learn and get used to. We offer virtual classroom training and 1-on-1 onboarding sessions to teach you everything from selling to scaling.
There’s always an expert ready to help.
We firmly believe that a product is only as good as the support that backs it. Our friendly technical support team is always available to help —and we don’t hang up until we solve the issue.
Expect regular check-ins from us, too.
What can we say, we’re rooting for you. We come out with cool new features all the time, and our customer success agents are always here to help you brush up your knowledge or teach you something new for free.
Let’s talk—we’re pretty nice!
Call, email, send a pigeon or drop by, we’re here for you 24/7.
Gastrofix is now Lightspeed
Your trusted Gastrofix software is now a part of the Lightspeed ecosystem—and we're only getting stronger from here. Please reach out to your customer advisor if you have any questions.Learn more