Brompton Bicycle plan their expansion with their ePOS
The UK’s largest bike manufacturer, Brompton Bicycle builds and designs their unique folding bikes in London. Conceived in 1975 by Andrew Ritchie, in a flat overlooking the Brompton Oratory, today Brompton Bicycle makes over 45,000 bikes per year. Every single Brompton bike is hand brazed, with R&D as well as testing, taking place in-house.
Business Type
Bike Store
Products Used
Lightspeed Retail
Locations
London, NYC, Singapore
Challenge
With clients pouring into its central London location, Brompton Bicycle couldn’t afford any downtime while installing a new ePOS system in a busy London location. Being a high-end retailer, “the Rolls Royce” of bikes, they needed a retail management system that would keep their queues down, their staff offering the highest level of customer service, their workshop operating efficiently and let management keep an eye on daily sales.
Solution
They went with Lightspeed—the ePOS used in their New York store. Feedback from London employees was immediately positive. “Staff love it because it’s really easy to use, management love it because reporting is easy and our mechanic loves it because it’s easy to manage work orders,” says Assistant Store Manager, Eilis Keegan. The ePOS helps staff keep their throngs of customers happy by being able to devote time to each client. “Lightspeed is streamlined, super easy to use, and makes life a lot easier!”
"Staff love Lightspeed because it’s really easy to use, management love it because reporting is easy and our mechanic loves it because it’s easy to manage work orders."
Eiles Keegan, Brompton Bicycle
