Two Monkeys reduces manual tasks with Lightspeed
Two Monkeys isn’t just about giving cyclists the equipment they need—it’s a community of like-minded people who share a passion for cycling. In business since 2011, the shop sells high-end bikes and accessories and offers repair services for everyone from weekday commuters to hardcore cyclists.
Business Type
Bike store
Products used
Lightspeed eComLightspeed Retail
Location
New South Wales, AUS
Challenge
In 2015, owners Dayne Smithett and Lester Ramos were looking for a way to improve the way they ran their store. They were spending way too much time on daily operations such as work orders and stock reordering. And they wanted to improve service by tending to customers more quickly and with more precise information. With streamlined workflows, fewer manual tasks and better visibility of their business, they’d have more time for what they loved best: spending time with bikes and people.
Solution
With Lightspeed, the entire team can process sales, add inventory and schedule service repairs within the same system. They can also check a customer’s shopping history on the spot to make better recommendations, and—thanks to Lightspeed’s cloud-based system—use an iPad anywhere on the sales floor to offer more personalized service. “When I have a customer in front of me, I can see their full history in one place. This builds up the richness of engagement that allows us to service them,” says Dayne Smithett, co owner.
"When I have a customer in front of me, I can see their full history in one place. This builds up the richness of engagement that allows us to service them."
Dayne Smithett, Two Monkeys - New South Wales, AUS
