RFID (radio-frequency identification) technology has taken the business world by storm, especially in the retail world where it enables companies to improve efficiency, increase sales and provide better customer service. [...]

Businesses that focus on employees outperform their competition. Employees who like where they work deliver better service to customers and sell more products. A Gallup study analyzed department performance and [...]

If retail stores are all about trends, there is one that is hurting them: employees don’t stay. With a recent survey revealing that the turnover rates are at their highest [...]

It has long been understood that the customer is at the core of any business, especially retail. Without customers, there is nothing. Retailers putting anything other than the customer at [...]

Technology is advancing at an astonishing rate and its impact is felt everywhere. Mobile technology in particular has become so deeply rooted in our daily lives, affecting the way we [...]

Why invest in building long term relationships with your customers? Well, here are three reasons it’s good for your business: On average, a loyal customer is worth 10 times their first [...]

Remember the good old days when customers walked into your store, picked the items they wanted off the shelf, and that’s all there was to it? Thanks to the Internet [...]

Customers of quick-service restaurants have higher expectations than ever before. They want to be served quickly, but also receive a high standard of customer service. Self-service technologies (SSTs) help restaurants [...]

“If you’re not on social media, you don’t exist!” — overheard from a millennial. Though we wouldn’t go that far, there’s no question that social media is integral to every [...]

Since Facebook’s launch in 2004, retailers have welcomed social media as a valuable tribune to promote their businesses. It’s become second nature to most of us; upload content, click, and [...]

The emergence of online shopping has drastically changed the landscape of consumer behavior. There is a growing shift from brick and mortar retail to online eCommerce, with the latter being [...]

As you’re setting up your new store or restaurant, questions arise. Maybe you’ve wondered about it, maybe you haven’t, but we’re here to answer questions regarding one of the most [...]