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Lightspeed helped Boundary London link their three restaurants to their PMS.

Boundary London opened in Shoreditch in 2008. As a boutique hotel, it houses seventeen individually designed rooms and three food and beverage operations—a cafe, a rooftop bar and grill and a full service restaurant in the basement.

Boundary London

Business Type

Hotel Restaurant
Bar
Casual Dining

Products Used

Lightspeed Restaurant, Lightspeed Delivery

Location

London, UK

Boundary’s staff were being held back by an inefficient legacy system

Boundary’s staff were being held back by an inefficient legacy system

For years, Boundary London used clunky legacy PMS and ePOS solutions that couldn’t integrate with other hardware and were lacking in user experience. “It took the staff a long time to put orders through if they had to make any changes,” says COO Aaron Resch,.“The team spent a lot of time on the floor with their backs to the customers trying to do even simple things.” After adopting MEWS, a more flexible cloud-based PMS system, they realised they also needed a cloud-based restaurant ePOS that could integrate their restaurants with their PMS.

They went cloud-based, and what was once painstaking became automatic.

They went cloud-based, and what was once painstaking became automatic.

With Lightspeed, they gained full control over their entire property’s operations. “All three of our restaurants are connected to MEWS via Lightspeed. So whether a guest dines on our roof terrace, in our cafe or in our restaurant, we can charge their orders directly to their room,” says Aaron. What was once a manual, time-consuming procedure—where staff would take receipts from the restaurant or bar and run it through to reception—soon became an automated, seamless process.

With Lightspeed’s delivery integration, they were able to save their business.

With Lightspeed’s delivery integration, they were able to save their business.

But the benefits went further than that. Boundary London made it through lockdown by offering their food products for delivery through Lightspeed’s integration with Deliverect. “We moved all of our delivery accounts to integrate with Lightspeed via Deliverect. That allowed us to put every single item that we were selling in our cafe and grocery store onto Deliveroo and we were immediately selling every product we had available as a delivery. It helped save our business.”

“If we were still using our old legacy system, there's no way we would have been able to pivot to delivery that easily. Because we switched to Lightspeed, we were able to open an account with Deliverect very quickly. The integration was quick and seamless and we had full control over our menu.”

Lightspeed gave Boundary London the tools to survive uncertainty

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