Optimise your meal delivery

"Up until now, each delivery order had to be manually transcribed from Deliveroo into Lightspeed by one of our team members. This process was laborious, and opened us up to mistakes which resulted in customers getting an incorrect order, making accurate reporting a challenge.

The integration is exactly what we needed as orders arrive into our Lightspeed system seamlessly. This now allows us to make orders quicker and with greater accuracy for our customers and allows us to have accurate reporting. Not only is the system faster for us, it has also allowed us to reduce our labor costs as at the volume of orders we had on a daily basis, we needed to employ one person just to enter orders into our system. The team are so impressed as entering orders into the system all day was not very popular"

Prior to integrating Deliveroo with Lightspeed, we needed two tablets: one for the restaurant and one for the delivery service. At the end of the service, we had to re-encode each of the delivery orders in the Lightspeed till system, which proved a waste of valuable time.

Our stock is directly tied to the Lightspeed platform — if we sell a burger, for example, it is immediately deducted from the stock count. This way we control stock levels in real time which was not the case with deliveries and lead to incorrect inventory numbers. Now, orders placed on Deliveroo are automatically added to Lightspeed, which saves us a lot of time, and most importantly, ensures our margin of error is next to zero.

We also had a lot of problems with the VAT as it is different for the room service and the delivery service, so had to input rates manually. Now it is automatically adjusted by the checkout system which recognises any order placed on Deliveroo.