5 KPIs For Mastering Hotel Revenue Management
Effective hotel revenue management helps hoteliers secure profits. Things can change quickly in the hotel industry and how much money your property makes is dependent on demand, pricing, seasonality and location.
Hoteliers must use a range of different key performance indicators (KPIs) to arrive at a well grounded overview of their property’s revenue.
In this post, we’ll guide you through five KPIs which capture specific data points within a hotel. We’ll discuss these revenue formulas and how they contribute to the wider picture of a hotel’s financial performance. We’ll cover:
- Average Daily Rate
- Occupancy Rate
- Revenue per Available Room
- Revenue per Available Seat Hour
- Total Revenue per Available Room
Let’s dive in!
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Average Daily Rate (ADR)
Hotel pricing is fluid and room prices vary according to size, views or capacity. Hoteliers use Average Daily Rate is a revenue formula that determines average revenue drawn from any type of room on a given day.
ADR can vary greatly between hotels. It is most often influenced by seasonality, location, or whether a hotel is operating in a tourist or corporate market.
How to calculate Average Daily Rate
To calculate ADR, simply take total room revenue from a given day and divide it by the number of rooms sold.
A hotel may have 34 rooms available. In a single day, it sells 23 rooms at varying prices, giving it a revenue of £1,990.
By keeping track of average daily rate, hotels can set pricing strategies that cover operational costs while adapting to changes in demand. The higher your ADR, the more money your hotel is making from occupied rooms. Therefore, it’s an essential metric for effective hotel revenue management.
How to Increase Average Daily Rate
- Offer Extras: Adding extras to bookings is a powerful incentive for guests to book with a hotel. Some examples include a free spa session or a discount on tickets to a local attraction or sporting event.
- Incentivise Extended Stays: Offering guests a discount on an extra nights stay is a simple but effective way to grow ADR and boost occupancy.
- Word of Mouth Marketing: Have your guests enjoyed their stay? Encourage them to share their experience on social media to enhance the hotel’s online reputation.
Occupancy Rate tells hoteliers how much available space is being put to use. It contributes to hotel revenue management in combination with average daily rate to calculate revPAR (but we’ll get to that shortly).
How to calculate occupancy rate
Occupancy rate is calculated by dividing the total number of occupied rooms by the amount of available rooms at a given time. On a single day, a hotel may sell 23 of it’s 34 rooms.
How Increase Occupancy Rate
A high occupancy rate indicates that hotel space is being used efficiently. But the goal shouldn’t always be to achieve the highest occupancy rate possible.
If hoteliers want to achieve 100% occupancy rate, they may have to lower their prices. It could prove more profitable to enjoy a slightly lower occupancy rate, while keeping your ADR high.
Much like ADR, occupancy rate shouldn’t be viewed in isolation. It should inform hotel revenue management strategies in combination with other metrics.
Revenue per Available Room (RevPAR)
Revenue Per Available Room allows hoteliers to skip over the fine details of ADR and Occupancy Rate to get a single combined measure of their properties performance.
This revenue formula is considered one of the most important KPIs in hotel revenue management. It differs from ADR in that it indicates how much money a hotel has made per available room, instead of just the ones that are occupied by guests.
RevPAR paints a bigger picture of your hotel revenue than either occupancy rate or ADR could do alone.
For example, a hotel’s average daily rate may be on target, but if its occupancy rate is only at 40%, it’s probably not bringing in enough revenue to cover its operational costs. As a combined metric, revPAR can tell you these things.
A high revPAR is usually an indicator of improvements in ADR and occupancy rate which helps you find the right price point to draw in maximum revenue over a specific time period.
How to calculate revPAR
There are two ways to calculate revPAR, both of which produce the same outcome.
How to increase revPAR
Seeing that your revPAR is directly determined by your ADR and occupancy rate, improvements in these areas will grow your revPAR. A high revPAR is a partial indicator of a hotel’s financial health.
Revenue per Available Seat Hour (revPASH)
Your hotel restaurant can be a major driver of revenue, from both in-house guests and walk-in diners. Factoring it into a hotel revenue management strategy can provide wider oversight on how much money a property is making.
Revenue Per Available Seat Hour indicates the revenue a hotel restaurant makes from each seat in its floor plan within a certain time period.
RevPASH helps identify a hotel restaurant’s most profitable hours, so they can to extract the maximum value out of guests. It can also help pinpoint when the restaurant is missing out, and informs adjustments to prices or service hours accordingly.
How to calculate revPASH
To calculate revPASH you need to determine which time period you’d like to measure. To track lunchtime revenue from your forty seat hotel restaurant, you can Lightspeed Restaurant ePOS to grab this data from your back office.
– Go to Business Reporting>Business Reports.
– Select the timeframe you’d like to calculate.
– Select the time interval you’d like to report on, in this case lunchtime (between 12pm to 3pm)
– View both your gross and net revenue for those hours.
Net revenue from these hours was £6000. Divide this number by the number of seats multiplied by number of hours:
How to Increase your revPASH
- Increase your prices: Just make sure what guest’s pay matches the quality of food and service they receive. Give your guests what they pay for, and they’ll happily pay more.
- Enable upselling: Upselling not only helps move inventory, it boosts revPASH by increasing the average ticket size. With a mobile ePOS system like Lightspeed, you can enable upselling by syncing your menu to your iPad ePOS and linking complimentary items. For example, if a particular white wines goes particularly well with a seafood dish, you can link these two menu items in the backend, so waiter’s are reminded to suggest the wine when a guest orders that dish.
- Offers and discounts Offers and discounts incentivise guests to eat at your restaurant. If your revPASH during lunchtime is low, you can offer a discount on your lunch menu to get customers in during this time and increase your revPASH through upselling.
Total Revenue per Available Room (TrevPAR)
But wait, there’s one final KPI to consider here. This one brings everything all together: Total Revenue per Available Room.
While revPAR only focuses on revenue drawn from rooms, Trevpar incorporates your hotel’s entire net revenue. That includes revenue from rooms, the restaurant and any other amenities your property offers.
This provides the full panorama of hotel revenue relative to the number of available rooms, and provides deeper insights beyond revenue simply made from rooms.
How to calculate TrevPAR
The revenue formula for TrevPAR is similar to that for revPAR. The only difference is that we replace total room revenue with your total hotel revenue.
Let’s say your total hotel revenue for one week is £800,000 – you’d to the following calculation.
TrevPAR is often considered a more reliable metric on revenue than revPAR, and for obvious reasons. Instead of simply focussing on room revenue, it encapsulates a hotel’s total revenue.
This is indispensable. While revPAR may indicate that a hotel is making enough revenue to cover your operational costs in relation to rooms – it won’t show whether other revenue centres are covering their own fixed costs.
Set your hotel up for success
Having a clear overview of how your hotel is performing at a given time can inform any decision towards pricing competitively, and making smart investments for the future.
This is why hotel revenue management is so important. With the right tools, and the right knowledge, you can set your hotel up to survive an uncertain future. Curious to know more? Let’s talk.